Apple tech support chat
+ Date: - 07.09.2017 - 1286 view
Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more. For product inquiries, technical support, and legal questions, here are all the. You can buy online, chat, or call (800) MY–APPLE (800–692–7753), 7 days a.
And they actually argued with me telling me they couldn't work on it unless I stayed!Anyway, I'll leave that here, sorry.Apple doesn't care about customer opinions.
They got a neat poster with all of the support members names on it in the shape of Apple logo. They have certain lines they must say, and for the most part they have to come off as personal and "on your side" as Driftmaster said. They said they'd call today.
I start to think the same thoughts, as the S8 comes out and into play. I told her I'd talk to my dad and see if he can get through to them since they're so bogus. I told her THEY WILL pay for shipping since it's APPLE's FAULT. I urge you to look into adding this functionality. I was just interested in learning how much of their customer service is pre-written text and how much is the opinions and tone of a real person. I was told "No, you are confusing us with your bank".
- About a month ago, my apple ID for the app store was disabled, I thought nothing of it because I reverted back to my iPhone 5 because my iPhone 6 Plus broke.
- After searching "How do I undo moving my Documents and Desktop to iCloud?
- Afterwards he couldn't understand why I was mad.
- And that's as far as Apple will go.
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- A lot of humans out there are probably okay with hearing "okay, give me a moment while I look for the solution.
- ALL APPLE IOS USERS NEED TO READ THIS CAUTIONARY TALE--Learn from Snow White & don't bite the apple no matter how good it looks!
I went to an interview a while ago when I tried to get a job at Apple and they told us that one of the most important things to be able to do is sympathize with the customer and tell them that you understand how the customer feels as this may have happened to you before. I will NEVER use another Apple product. I'll take a quick, robotic sounding, genuine answer any day over bs platitudes.
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Its Twitter account could also improve by providing answers directly, instead of linking to posts where the content is found. Mac, iPhone, iPod, iPad, Apple TV, and Apple display customers within 90 days of ownership are eligible for complimentary telephone technical support. Makes the person come across as an idiot. My MacBook has video issues and I have to paid almost $600 dollars to get it fix, this is a mistake that Apple made. My birth date and other known questions to me get changed?
Even when customers speak out they don't hear us and make things even worse. Girl at the number was semi patronizing, tried to help, but couldn't figure it out either. He basically skipped all the formal crap and just told me what to do and it worked fine. He then had me reinstall Sierra assuring me that as soon as it finished downloading (a mere 2 hours later) everything would be perfect. He was being really cool and helpful and just having normal conversation with a normal answers.
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Then, I turned to Apple's online chat for further guidance. There's actually zero empathy in a forced empathy statement that comes out of a boring protocol. They are indeed human, but I don't think they have much technical knowledge and they have pre-written scripts to reply to certain problems (maybe they don't even type out some replies, just copy and paste them). They expect when they try to get support that the person they get should instantly know what to do to fix the problem.
They use lots of canned responses though. They work as a true team to help each other out, and you are expected to do the same. This can lead to some rather mechanical conversations, especially in chat where most people use TextExpander. This company has all the amenities that one could wish for and decent pay as well but the management tries to sacrifice customer satisfaction for numbers. This first dude's suggestion was that I go to a store that accepts the warranty.
In most cases it's a way to assure you that you're working with someone with personal experience and is on your side or understands how you're feeling. Instead, he plugged the drive in and when a prompt popped up to complete downloading Sierra he hit it. Ironically it comes across as forced and completely not genuine.
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Hm, I know they probably try to come off as personal and "on your side" but I feel it's a bit patronising more than anything else. How do I know if I have the SSL fix in MBP? I asked one once lol, and they said something about they hope they don't come across as robotic lmao.
Compared to HP or Microsoft I would rank Apple well below them. Content which benefits the community (news, rumors, and discussions) is valued over content which benefits only the individual (technical questions, help buying/selling, rants, etc. Definitely human, just have to do the 3 As like the guy earlier said. Discover and share new music, movies, TV, books, and more. Don't shut off your account for no damned reason.
Both of the chat softwares that my company has used (we switched to a new one in April) have allowed us to see what the customer is typing while they're typing it. But I didn't panic yet. But I don't want her getting half answers, and misdirections, when she is trying to her studies done. But after using few days I found that I am having problem in speaker. But most importantly the security issues here are the real problem! Can this process not be automated -- like everywhere else (Amazon, etc.
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To get started, can I please have your Apple ID? To report suspected counterfeit or knockoff products, or other forms of suspected infringement of Apple intellectual property, select Counterfeits & Knockoffs from the drop-down menu. Um no, you claim that you shut off my Apple ID because you thought that my account was compromised, and you claim that you caught in time.
- " "We will get this resolved so you can get back to your family" etc.
- " I had to explain again and again that the whole point of me getting a new phone was so I would be ok when I went away.
- " Instead gets replaced with a psychologists checklist of 'recommended phrases for customer engagement.
- All of the files, regardless of date, are mirror images of each other, with incomplete, corrupted files.
- Even when I'm using my own words I sound scripted, it's just how I talk.
- I recall when Apple went out of its way to help and made it easy to seek help.
- Now, what a lot of people are unaware of, is that only a few call centers are actually managed by Apple directly.
- Our moderators read all reviews to verify quality and helpfulness.
My screen starts getting these weird lines and acting up. No matter how this ends up, I am done with Apple forever. Offers financing on Apple products for consumers, educational institutions, and businesses. Oh, yeah, and the ever-complained-about issue of having to copy/paste the question multiple times. On average, it took Apple's reps 6 minutes per call to get answers — a minute less than its time last year. Once I get my account re-done I'm going to Android. Onze excuses voor het ongemak.
So I finally get around to calling Apple support, two days later. Some are chat only. Something went wrong, mind trying again? Steve Jobs must be turning over in his grave to see what a pile of corporate garbage his legacy has turned into. Thanks again for the job well done! That date came and passed and I received nothing.
As well many other questions he would repeatedly ask and to no avail could he understand that I know the answers and then suggest he would get an senior adviser to help. Based on 3,981 reviews 5 stars 4 stars 3 stars 2 stars 1 star Ratings by category Work/Life Balance 3. Because I had everything backed up - not only to an external hard drive but also the elusive iCloud. Better hire 3rd party Apple technical support technicians / companies from your country.
I brought the phone in to have the battery looked at again and they said I would have to pay because of the cracked screen voids the warranty. I can't express how valued I felt as a customer with their response. I contacted Apple using their "account recovery" process. I continued anyway and clicked the link to confirm my email. I couldn't wait for the next I-whatever to roll out, and when new products did I was like a kid at Christmas.
She spent 5 minutes or so before putting me on hold. Simple, an outside entity can place a file on your device that stores data of which the contents you are unaware of and the operating system cannot remove it. Slacking and poor customer service is not accepted.
That's how I feel too. The guy was qualified and solved my problem, but his 'empathy statements' were robotic and you knew he has to say those things. The more personality you show with them, the more you get back. The product is overpriced and The Samsung Galaxy has a much better glass.
When it comes to reporting problems, I tried by sending them their own software with fixes put in it the examples. Without added words like, "that’s exactly what I would feel" people would feel like the chat support is talking down to them instead of talking with the person in a more conversational and friendly way. Won't be using Apple again. Working from home, great benefits and super nice coworkers! Would this have fixed the problem? Yeah I have to dot it at my CC job.
Visit Apple Support Communities to get help and tips from fellow Apple customers. We are given a set of trainning modules to perform on a given amount of time, as per Apple recommendation. We built a lot of text expander messages to begin with because the line level people you chat into are dealing with two or three chats at a time. We have to deal with angry customers who waited too long on the line, give accurate information about endless features and provide an instant resolution.
I know how eager you are to figure this out as that’s exactly what I would feel if this happened to me. I now simply want them to refund so that I can purchase a decent phone. I purchased an app and it failed to work and when I called Apple they didn't help but kept mocking a nasty gay tone during conversation and then hang up on me wasting lots of time. I recently joined Apple and bought my first iPad and iPhone SE both brand new. I should be getting my computer fix, and Mr.
Yeah, they're human, but they're trained to provide generic, HP-level service rather than Apple-level service. Your Apple ID is the email address you enter every time you try to access your account.
Is still widely used amongst AppleCare Support. It said it would take a few days when it was first initiated. It wasn't until I was transferred to a "senior advisor" did it feel more personalized.
I'm having issues with redeeming an iTunes gift card for our family account. I've been through the levels the engineers everyone. I've explained this to my last 3 bosses. If that only single port breaks, say goodbye to 3,000 dollars. If you have a tech question, please check out! In 50 years time, no doubt we'll be baulking at customer support chat which isn't AI.
I don't know about the US ones but here in Italy they're definitely humans, I can tell by the gestures I know they're making behind their keyboard. I entered my Apple ID before starting the chat, but sure, you may see it again. I had a chat with them the other day, first girl was all patronizing and weird. I have 30+ years’ experience as an IT systems engineer. I have a one year old MacBook Pro 15. I kept saying the same issue over and over and the responses from the rep felt super scripted.
The two prior had a size of 0 bytes but the latest one is at 808k. Their lack of integrity and customer service is deplorable. Then she wisely and quickly passed me on to someone who was an app tech.
As someone who works in a call center (not apples), they make reps do that.
Opening the iBooks Store. Our case number for this chat will be CASE NUMBER. Our community is ready to answer. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. Really really artificial responses. Rep: Oh, I'm doing awesome, thanks for asking! Schützen, indem Sie bestätigen, dass Sie ein Mensch und kein Bot sind.
Apple doesn't care about their customers, the agents are rude, condescending, and do not listen.Apple is the longtime leader in tech support, and the company expanded its offerings in 2016.Are they this desperate to avoid any direct contact, or even indirect, with their customers?