House of brides orland park il
+ Date: - 04.08.2017 - 587 view
House of Brides 16100 South Lagrange Road Orland Park, IL 60467. Reviews of House of Brides "Not sure why this store only has 2 stars. We came here the day after Christmas to wedding dress shop for my daughter. House of Brides is a Bridal Salon in Orland Park, IL.
DO NOT Let the appointment fool you, their consultants and dress selection are great but after they get you it is all down hill.
- I got great customer service from everyone here.
- I will NEVER EVER use them again and would pay someone to not use them!
- Took 3 people to zip it and once it was, I literally could not take a breath out.
- She came back and claimed to have tried to reach shipping but they were gone for the day.
- My daughter, daughter-in-law and two other bridesmaids dresses that were ordered here were.
We appreciate hearing about your experience and will share your great feedback with our salon. We calculate the overall star rating using only reviews that our automated software currently recommends. We do apologize Thank you for your review. We went with what she indicated since she works at the salon and only she knew what our measurements were and the sizes that corresponded with that designer. We were told the regular employees had no access to check the system on our orders.
What am I supposed to do with a very expensive pair of beautiful shoes that I cannot wear? Which is strange, because although I'm tall, I'm not THAT tall and I've never had to order extra length for a dress in MY ENTIRE LIFE. While looking for wedding dresses I was looking for the perfect dress and did not spend much time looking at reviews. While we will suggest the size to order, it it the customer's final decision. Why couldn't House of Brides produce the dress in 10 weeks?
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The dress is baggy in the tummy area so that is not the case at all! The jacket that they claimed was my size was way too small, so that was a waste. The next day the sweet young manager assisted me and showed me "brand new veils that just came in! The same thing I had been told two days earlier! The seamstress then proceeded to stick her hands down my dress and pull on it to indicate that it wasn't actually too tight.
- " And one turned out to be the correct veil so I immediately took it.
- " They took no responsibility for their error and of course NO MANAGER was there (they always say that!
- "I would give 6 starts if I could.
- "Originally, I went to a department store for bridesmaids dresses and well that was a hot mess.
- About the order, and being told that Bari J.
- After I paid $50 to have them measure.
- After that day, every experience was I had there was terrible.
- All she can do is pass it on to have them call me, then she hangs up, no goodbye, no I'm sorry.
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Now the only reason we decided to go this route was because they offered the dress for $400 less than the boutiques that we had looked at them at. Now they are even worse after going in for alterations. Our designers have an all sales final policy and therefore due to the nature of the merchandise, we also have an all sales final policy. Paying for sales tax is not an issue. Perhaps a review of your poor customer service and poorly trained staff will help with these sorts of situations.
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They don't deliver or stand behind their work. They just continued to insist that there were no returns or exchanges, which is entirely unreasonable when the issue is the size. They're rude, they don't follow through on their promises, and I feel like I was ripped off.
Do yourself a favor and go elsewhere! Does it look like I'm a size 12? Does it look like I'm a size 12?
I have done that several weeks in a row. I have now called them three times trying to get a response, and just today, as their bizarre 30-day refund deadline approaches, they are now telling me they require 30 "business days". I have to write an updated review. I ordered my dress in a size 6 and they wanted me to order a size 8. I say "consultant" because she didn't do much. I show up to get my items and they try saying I can't try my dress on because Marianne is busy.
Sales tax calculations that include the shipping cost of the product itself is quite contrary to being standard. She had to FIGHT to get the dress that was FULLY PAID FOR returned to her. She put my dress on the bottom of all the dresses that I did try on. She was kind and helpful and made the experience a good one. So the minute I walked into this store they did not take me seriously.
Don't add stress to your day by going to HOB. Finally got an answer after a couple months of calling. First, the bridal shop lied to her and told her that the dress would be in TOTAL $220, when there were additional fees attached. First, try refreshing the page and clicking Current Location again. For the dress style she selected, your sales associate failed to provide the appropriate color swatch. Heads up: From now on, other Yelpers will be able to see how you voted.
This company seriously lacks compassion and effort in their customer service department. Very willing to give honest opinion and assessment of dress and silhouettes on you, was not pushy at all. We again apologize for your experience. We apologize for any inconvenience and invite you to contact Customer Relations, to further discuss your issue. We apologize for any inconvenience and invite you to contact Customer Thank you for your review.
I was here awhile back looking for bridesmaids dresses. I was to depressed to actually go into the store, not to mention traveling out to the burbs was not something I was physically able to do often. If I did it all over I would go to another seamstress. If I did it all over I would go to another seamstress. If it was messed up why wouldn't you tell someone right off the bat. If the wedding was actually in August, my dress would not have been ready in time!
If you don't get her, you are screwed. If you're still having trouble, check out. Images provided on this website are for personal, non-commercial use. In summation, the work they do at House of Brides is appalling. Instead of immediately offering to give me a refund they told me to look at their Jovani line, it was only until I had demanded a refund that they had accepted that and told me it would take 30 business days, seriously!?
Heads up: From now on, other Yelpers will be able to see how you voted. Heads up: From now on, other Yelpers will be able to see how you voted. House of Brides in Schaumburg has the worst customer service that I have ever encountered in any business and the most disrespectful management. How is this place in business? However, it is the customer's choice as to the size to order. I actually ended up with an appointment there through a happy accident.
I also asked for the contact information of someone higher up so that I could escalate the issue since I don't agree with their decision. I also plan on getting my bridesmaid dresses here. I am now weeks away from my wedding and I have no dress! I came in to House of Brides this past week looking for a wedding dress for the first time. I feel like trying on wedding dresses is like looking for.
That turned out to be a great purchase for our wedding. The BBB Customer Review Rating represents the customer's opinion of the business. The BBB letter grade represents the BBB's opinion of how the business is likely to interact with its customers. The alterations manager indicated that it is just the way it is pinned and rest assured it would be just a little bit longer. The consultant did not help me get into dresses, at all!
Close the Settings tab, reload this Yelp page, and try your search again.Colors can vary due to dye lot variation but typically the difference is very slight.
You can also search near a city, place, or address instead. You mention that "very rarely will a designer change the shade of a color", yet the the shade of color offered vs.
It turns out that other girls that are part of the same wedding are also experiencing the same issue. It was 10 weeks before I needed the dress so I placed the order. Make sure your information is up to date. My daughter, daughter-in-law and two other bridesmaids dresses that were ordered here were completely messed up and do not fit. My maid and matron of honor were essentially doing her job for her.
Comprised of 67% BBB Rating and 33% Customer Review Rating.Customers can choose to have their alterations done in or outside our salons.
I fully recommend her, she understood everything I wanted and worked with me until I found the dress of my dreams! I had taken a backup pair just in case, but actually loved the shoes. I had to clip my own girls gowns. I have been spammed by so many local businesses about planning a wedding.
No one took the initiative to try to rectify a situation that one or more of your employees created by 1) not processing the order when it came in, and it came in twice,once via your website and secondly by mail, 2) holding up four orders when only one person had a problem with the credit card and 3) never informing the customers about their being a problem until when, according to your staff, it is too late to rectify the problems.
As furious as I was - I got nowhere with the manager at the store but had to have my dress ready by Friday.
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Then had the bride-to-be select her bridesmaid dresses to coordinate with the groomsmen tuxes off the wrong color swatch. They are only kind to you until they get your money. They charge a flat fee for altering and try to do it to cut costs.