Geek squad live chat
+ Date: - 18.09.2017 - 1405 view
We were born to work on technology and you can be certain we will take care of you. Every interaction with our customers is a building block to a strong. Geek Squad Remote Support is available day or night for all of your technology needs. Find out what it's like to live the glamorous life of a Geek Squad Agent.
Com and put a virus on so I pay to have it taken off.Copyright © 2017 Consumers Unified LLC.Days down the road I get a call from Best Buy, the person said "So you want the data recovery on this hard drive right?
The look on his wife's face was priceless as she slowly turned her head to look at her husband to check if he was for real. The only problem is that for the majority of problems, they will not fix them remotely. The representative at the store said they could not access my order because I made it online and there was nothing they could do. The salesperson wasn't knowledgeable about their products. The service plan also includes wording about modification.
Ended up with a $100 gift card and a manger from a different store drove a replacement TV to my local BB(I think the chose to do this because it would have cost more for them to ship the TV back to their warehouse and to my store). Enter your email address to subscribe to this blog and receive notifications of new posts by email. Finally just picked my computer and went elsewhere for repair. Finally, I can talk to someone, but this time I was told that I will be charged $10 if I cancel today.
Now I have a dead monitor and another problem/solution to run down. Off to Best Buy we go, I wait my turn patiently, go up to the counter and say that I received my laptop after repair and my personal hard drive was missing from the computer. One time an old man told me I "ought to be in the kitchen making biscuits," and I was reprimanded for the dirty look I gave him. Ordered the service on-line and received an email stating to call their number to schedule an appointment.
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Hours on the phone I finally got confirmation of a refund only after a lot of yelling. However, after the incident with the "What do you want me to do about it. I WANT MY HARD DRIVE BACK", they claimed it was against company policy, so I had to explain I never gave them permission to remove that hard drive. I am very unhappy about that!
- The Best Buy mobile employee was VERY RUDE and tries to tell me that I damaged my Sim card, which was ABSOLUTELY NOT THE CASE because the Geek Squad agent was the only one who touched it.
- You would end up buying these sooner or later, so I might as well make it sooner and get credit.
- This was his exact response: "It's a hardware connection problem.
The Best Buy corporate training philosophy (when I was there) is to find out what they need and sell them everything they need (even if they don't realize they need it). The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. The Office suite had not been downloaded. The hard disk was completely fine, nothing wrong with it, I send it out to Geek Squad and suddenly it dies? The last two years I paid with their automatic renewal.
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I go back into the store, and then a young, green Geek Squad agent says that she has absolutely no idea and they can't help me and that I should just be on my way. I have to call back on the line for 40 more mins, transferred 5 yes 5 times where I had to repeat my name, phone, address. I just posted a reply a few comments up about this same thing happening to me just out of college with a BS in Computer Networking.
Geeksquad agents were told to fill in at every spot because people had meetings and such. He went on to explain his work and how he reached his conclusion, never acknowledging that the monitor functioned perfectly before bringing it in for service. Here I selected Technical assistance.
As a previous technician, I can tell you that speed matters, but finding the balance of speed and doing it right can be a pain.
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Finally, after an hour or so I actually got to speak with a live person who I could barely understand. For the record, I'm not defending their practices, just trying to help guide others off a sinking ship. Geek Squad provides many services like all related to Computer materials, Home Theater related materials, Mobile Phones, Car and Auto GPS, Home Appliances, Networking tools and Smart Home related materials.
When I called, their automated answering service kept directing me to the wrong menu. When I try to go to Geek Squad online I'm taken right to Best Buy. When calling and giving Geek Squad customer service order service # nothing comes up in their system even when giving them my phone # at times. Why do I have to complete a CAPTCHA? You have Johnny Utah.
Driver Test Cleanup was my most important test, but I also wanted to see how Geek Squad handled my Polar Loop health monitor wristband setup.
It took seven days for a person to check the washer. It was a very simple crack, the phone still worked, nothing else was damaged. Most likely the techs just ran the diagnostics that are supplied by the manf. Never get fooled buying the protection plan. Never hear anything good about them. No PSAs unless relevant to an issue (it must be a comment).
I paid for the three year tech support service where Best Buy claims they will fix anything with your PC if it goes wrong. I think that might be one area Best Buy likes to do well in. I turn to my girlfriend* "Is this guy fucking retarded? I went to bat for him with corporate. I work in the computer repair and sales industry and I can't even begin to tell you the amount of Best Buy hate we get. I'm not leaving here with a phone that doesn't work when you promised me one that does.
The water spill would have gotten the laptop repaired, not replaced unless it was the 4th repair under service. They also have a culture that promotes them hiding behind wavers and rewards inexperience. They are not interested in fixing yoru computer they are interested in selling you a new service or computer. They don't even want that crappy job, they're just trying to pay the rent while finishing college or looking for a Sys Admin job.
And determined the drive was dead.Appointment set for July 21st between 8-12.
I asked the Geek Squad representative at the store, they told me they would not touch my HDD once it was shipped out, that if there was a problem with the part that was aftermarket, they would just ship it back with the part still inside. I called the Geek Squad 866 264 5623 to file a complaint. I called the squad and they said that it was likely because they hadn't seated the memory properly and to bring it back in.
Ask any agent that's been with GS for a while about how their relationship with escalations department at GeekSquad City (the main repair center) is and if they have a subtle (or not) cringe you probably have a guy who's seen some shit lol.Blog spam, link spam, referral spam, joke responses, memes, novelty accounts, trolling, unethical behavior, and personal insults will not be tolerated.
I certainly wouldn't want it done to me, so I don't do unto others what I wouldn't have done unto me. I didn't want to wait more, possibly get cut off again, for them to fix their own problems, so I just made new appointment. I give you busted laptop, you take out aftermarket add-ons, you get device to work without those add-on's, give me everything back.
- "What do you want me to do about it", we had to get the supervisor over and went through the entire scenario, they told us to check back in 3 days.
- A girl I used to go to school with (high school) is now the head geek.
- A multi million dollar deal was struck for such a shitty product.
- A technician has nothing to gain on a used hard drive, they would take a new one.
- After my 1 hour visit on Saturday the 14th and talking to 3 different technicians that my computer would be ready Monday.
- All they did was a diagnostic check and did not fix the 3 issues.
- All was well for the first 3 weeks but then the receiver crapped out after alerting me to download an update.
- Always make a point to ensure that any parts that they swap or replace are returned to you.
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I'm surprised the manufacturer doesn't have any sort of warranty. I've been screamed at, verbally abused, and had people wait for me in the parking lot. I've seen some laptops that have 2 partitions set up by default (not including a recovery partition). I've worked with the Geek Squad for the past five years. If parts certain parts are missing, you can use temp parts from other builds to get the OS installed(like no GPU, or missing RAM) and then just put the right parts in when they come in.
This is why I cringe when people tell me I should work for the Geek Squad. This means that they would charge me even more. This morning I researched My Phone Support to find rave reviews at 4 and 5 stars. To be honest, technicians lives are a living hell a lot of the time. Video game inspired beats! We always removed extra ram, add-in cards and other hard drives before sending machines to the service center.
Personally, I don't feel like I ever ripped anybody off when I worked there. Private messages and other services are unsafe as they cannot be monitored. Pulled IDE cable out of hard drive, sent computer into geek squad. Several restore discs from different manufacturers will automatically split the main hard drive into two partitions upon restore.
She said the plan actually covers 3 computers. She talked so fast and I asked her to slow down nicely. She then proceeds to come back on the line and I tell them I just want to cancel everything and get a refund. She was polite and friendly. She went above and beyond. Some free space is also quite normal.
Store management might do something, but chances are they will refer you to the corporate #. THE STREET FIGHTER MIXTAPE IS ON OUR FACEBOOK! Thankfully, I am tech savvy and I was able to choose to boot to the OS drive. That gets turned into "sell them everything you can think of, and Black Tie on those thing" at the local level.
We had an incident where I just immediately put my 2 weeks in a after my manager forced me into something I found completely in-customer-centric. Well, I figured Best Buy owns Geek Squad so I tried to log in. What can I do to prevent this in the future?
If something happens you can fix it better and cheaper. Instead of running an AV program, they just wiped my entire hard drive without asking me first. It took another seven days to get a part delivery to my house.