Time warner live chat

+ Date: - 14.06.2017 - 936 view

And billing info and more. You can also use live chat. Time Warner Cable has merged with Charter Communications.

  • She tried to fix the issue and get out of there without anyone knowing.
  • Since May Spectrum (Time Warner) couldn't install Internet and Phone services in our Hair Salon.

Said to me was, "Did you contact NYS Attorney General Eric Schneiderman? Saturday I go in after work with my brother. See the for more information. She never even looked at my equipment inside, she knew exactly what the problem was before she even got to my place. She then started saying "Ok we'll schedule an appointment for a tech to come to your house". So of course I called back in and was informed that the $7 was incorrect!

Submissions without photos may not be accepted. TWC also has customer service live chat, you can get in touch with Time Warner Cable customer service live chat using the below given button. TWC said prices would go down with Spectrum; they have not. Talked to a rep (who actually seemed interested), and he quoted me out $144 + tax for basic cable and 60 Mbps internet.

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Their partying was drowning out the sound of the drunken speaker. Then the sales representative were offering me products that I did not want and I explain that at the initial start, the sales representative told me that I had to get various products or else I was unable to buy services. They did not call or email me with the changes. They used different excuses and explanations, but refused to do anything.

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I called time Warner Spectrum because I was interested in this deal. I finally started raising hell with them using a tracking phone I purchased for the emergency. I guess some CEO or top executive needs a big bonus. I had been on the phone since about 830pm. I had personal info and family pictures saved to that email account and Time Warner decides to go ahead on their own account delete everything.

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I wish I would have committed with the first rep! I would rather pay for good customer service, (not like the incompetent nincompoops that work at Time Warner/Spectrum), a company that is honest, and a company that actually cares about their customers. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices.

Pointing that out they said used and refurbished modems were all they used here. Problems once again with the speed. Road Runner has gone "beep beep" into the great unknown.

This company has lied to me so many times. This internet service provider is hands down the worst one I have had to deal with. This is not right as I never asked for or added other services as I have all three as it is! This strategy is a business model.

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This time it is going to take 3 days to get a tech to fix it. This was the only customer service representative that actually helped me. Time Warner Cable Inc. To download the free app My TWC® by Charter Communications, get iTunes now.

Comcast customers have complained about their billing account names being changed to insults like "," "," "dummy," and ".

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That the service promotion had ended. The 13 years worth of family pictures is just thrown away without any knowledge that I could have the chance to back it up. The current app is very consistent and fast. The deluge of costly TV ads when the money should be spent lowering our bills.

Some stupid person in marketing and sales thinks this will attract customers. Something went wrong, mind trying again? Sooo, after I tell customer service what I think of their service and their "obligations" and request to speak with a supervisor. Sorry, we only accept work mail accounts. Speed tested through Netflix was at less than 2 mbps.

For those with lower income and do have needs super fast speed (60 MB), this high price is unbearable. Found out that X amount of customers have to call in before an outage is declared. He lied explain that he left the door tag on my door which he never did. He sent me to an out of the country call center.

I called TWS again because my internet isn't working. I called and they tried to tell me that it was probably interference in my neighborhood and I stopped them in their tracks and said "No way. I called in and asked about switching from TWC to Spectrum.

  1. Again, I was assured I would receive a call PRIOR to the tech's arrival which never happened.
  2. All I was trying to do is get a better rate for my services as every year they keep increasing my bill.
  3. I was not upset even when they could not resolve my issue and had to send a technician out. I was so upset at this point that my husband went out to look at the box (which was unlocked) but there was such a spider web of wires he didn't dare touch anything for fear of messing up someone else's service. I will NEVER use this company in the future.

    • " (very very rude) I kindly asked her (at this point I am upset) why when I spoke to her when I was in here the first time did she not explain that to me then?
    • "TWC called me three times this morning and I finally spoke to someone about an hour ago who sincerely apologized and let me know they would ensure systems are in place so this wouldn't happen again to another customer," Martinez told Ars.
    • A snail moves faster than their so called fast internet.
    • After complaints were filed I immediately saw a lot of activities.

    New name same unethical practices. Not considering so many resources, Truck roll costs etc. Oh, and again, I was assured I would receive a call PRIOR to the tech's arrival which never happened (I am sure you are seeing the pattern of never getting notified before any of the techs arrive). On the next page, click on “Chat with us” to begin live chat with TWC customer service.

    Unfortunately, I live in a historic building and cannot install a dish for either Dish Network or DirecTV. Very displeased in the manner that my order was handled. We couldn't watch anything without interruption every minute. We may be able to tell you the right questions to ask or things to say. We never watch 62% of the channels forced on us to get a few decent channels. We use intelligent software that helps us maintain the integrity of reviews.

    When I finally got off hold they sent a person over here who basically just shrugged their shoulders and left. Who would think a customer, willing to pay $127 a month for service - would suddenly be willing to pay 3 times that. Why do I have to complete a CAPTCHA? Why should I have to pay money to get into an account that was free to make in the first place.

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    I had to purchase a sprinkler head and fix the damaged irrigation system myself when the rep who was supposed to fix it just did not return as scheduled. I have been in Telecom business for over 20 years as program manager! I have no idea why a TWC employee would do this and risk losing their job. I moved and asked for a transfer service. I signed up for internet service about two years ago, the amount I paid was between $45 to $50 dollars per month.

    But before that happened, when I had called TWC/Spectrum for the 3rd time, the first thing the customer service rep.But then after a few weeks I get a bill in the mail.Call Spectrum at 3 pm to get internet.

    It’s actually the second largest cable network in the US, being the first. JULY bill: $73 because that offer has expired too. Lucky me, Joan was the tech. My husband asked if she was going to come inside to see if the problem was fixed. My interaction and their technology puts Time Warner/Spectrum at shame! My internet connection will randomly disconnect for five to ten minutes at a time, which happens two to three times in a single day. Never happens, equipment is junk.

    You don¹t need to wait on hold, we¹ll connect you with an agent when you’re available. You have an opportunity to provide good service and win new customers. You take people's money, you charge them a ridiculous price, and your staff is under-educated about your products and what to offer for your clients. You've hit your data view limit.

    Do they think people don't check that stuff? For more information about reviews on ConsumerAffairs. For new customer for both TV and Internet.

    Well this fix helped for another 3 days at best and you know what I'm going to say. When I called customer service, they were nice, but told me an audit found that I was not using their cable modem - but my own - and that I no longer qualified for the bundle price. When I did receive the call that the tech was on their way, I said "Great, I will be there in 5 minutes" (I work 2 minutes from my apartment).

    I signed up for internet service for about $50 dollars per month. I think TWC is crooked, falsely advertising fast speeds when the actual speeds don't measure up at all. I think they drill "not obligated" into every service rep's head because they all repeat it like robots. I tried to cancel it but they provided a special discount. I was getting over billed and the amount was incorrect so I decided to cancel my cable TV service and get my money back.

    Called at 8 b/c I did not get a email with FedEx tracking for modem and dvr.
    Came back and she again took us to help us, we get back and she proceeds to tell me oh I need to wait till the service is disconnected next month (basically run someone else's bill up) then she says "well your brother needs to be on the lease.Com does not evaluate or endorse the products and services advertised.Comcast also fired the employee involved and said it would improve training of customer service employees and work on a technical solution to prevent inappropriate customer name changes.

    I am absolutely going to cancel their service! I am not naive and know that this too will happen, but I will stay with them until they get outrageous. I am retired but it seems like all these providers care about is new customers and not those on fixed income. I as a business we booked their service for internet, phone and TV (Triple play) on Aug 16th and scheduled for installation on August 28, 2017. I called Chris’s supervisor directly for a resolution on this order.

    He told me that technicians were busy with other work (more important work) and therefore my appointment was rescheduled for July 28. He was very pleasant and helpful. Heard about Time Warner being crooked. Her response was "Well, I guess I could". I HATE this form of customer service and besides not everyone has a computer. I also find out that the apartment next to me is having the same issue which tells me that the new cable that was run had nothing to do with the issue.

    The lady on the phone said: "nothing is going to change, you and your bill will not get higher". The representative just said she was sending out a converter box because she saw I wasn't getting the service I was paying for. The service to my previous Time Warner lower speed and cheaper Internet has also been getting worse at the same time. The solely high price Internet options will make the already bad digital divide situation in Kentucky worse.

    1. And the ads lie about their wonderful customer service.
    2. At least one social/website link containing a recent photo of the actor.
    3. At that point I could not take it anymore so I just hung up.
    4. But I guess as long as you gauge the current ones, it all evens out.
    5. But after few months they raise the rate again to now $90 and when I called them they make me feel like I am unreasonable customer not wanting to pay $90 for internet.
    6. One guy even told me I needed to pay the final bill to get my service restored! PLEASE, PLEASE, PLEASE do not be mesmerized by Time Warner Spectrum's supposed deals. Partner with ConsumerAffairs for Brands If your company has a page on our site, we invite you to to respond to your customers directly. Please check your email and click on the verify link – it will return you right back to this page with the data unlocked.

      If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. If you're already in a chat conversation with a rep from Time Warner and aren't getting anywhere, you might want to have one of our pros take a shot on your behalf. It was close to the end of the day but I work in customer service, there is Never a reason to make a customer feel like they are bothering you as soon as they come up.

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